Privacy Policy

Meerkat Security is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share and protect your data when you use our website or engage our services.

1. Information We Collect

We may collect the following personal and usage information:

• Contact Details: Name, email address, phone number (via enquiry forms or consultation bookings)
• Billing Information: Payment and invoicing details (payments are processed securely via Stripe)
• Technical Information: IP address, browser type, device information, referring URLs
• Usage Data: Page visits, time on site, interactions with site features
• Order History: Services purchased or downloaded, records of consultations or reports delivered

Note: We do not store or access your credit‑card details. All payments are handled via Stripe, which is independent of our systems.

2. How We Use Your Information

Your data is used to:

• Deliver services and products you purchase
• Manage consultations and respond to enquiries
• Process secure payments
• Send updates, invoices, support responses and necessary communications
• Improve website performance, user experience and security
• Comply with legal obligations (for example invoicing, tax compliance, regulatory audit)

3. Legal Basis for Processing (UK GDPR)

We process personal data based on the following lawful grounds:

• Consent – For email subscriptions, newsletters or contact‑form opt‑ins
• Contract – To fulfil orders, deliver our services or perform agreed‑upon activities
• Legal Obligation – Where required for statutory obligations (tax, legal record‑keeping)
• Legitimate Interest – For internal administration, security monitoring, service improvement and risk management

4. Data Sharing

We do not sell or share your personal data with unrelated third parties. We may share data with trusted service‑providers to operate our business effectively, subject to appropriate safeguards:

• Stripe – For secure payment processing
• Google Analytics – To monitor website performance and usage statistics
• Mailchimp or Brevo (Sendinblue) – For email newsletters and marketing communications (only if you have opted in)
• Tawk.to / Crisp – For live chat support services if enabled

Each third‑party provider utilised by us complies with GDPR or equivalent data protection laws and is bound by contract to safeguard your data.

5. Your Rights (UK & EU Residents)

Under the UK GDPR and (where applicable) EU GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent at any time (if processing is based on consent)
• Object to certain types of processing (for example direct marketing)
• Request a copy of your data in a portable format

To exercise these rights, please contact us via email at dataprotection@meerkatsecurity.com. We endeavour to respond to your request within the legal time‑frame (typically one month).

6. Data Retention

We retain personal data only for as long as necessary to fulfil our obligations to you or until you request deletion, unless retention is required by law or regulation. We review our retention schedules regularly to ensure compliance and minimise storage of unnecessary data.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and monitor website traffic. These may include functional cookies, analytics cookies and marketing/advertising cookies.

You can manage or disable cookie preferences via your browser settings or through our website’s cookie‑banner. For more detail, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include, but are not limited to:

• SSL encryption (HTTPS) on our website
• Secure hosting environments and firewalls
• Access controls, strong authentication and password‑protection for internal systems
• Use of trusted third‑party services who are GDPR‑compliant

Whilst we endeavour to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child under 16 has provided us with personal data, please contact us and we will work to remove the data.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. It is your responsibility to review the policy periodically. Your continued use of the website or our services after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have any questions, concerns or wish to exercise any of your rights, please contact:

Email: dataprotection@meerkatsecurity.com